Return Policy
We want you to be completely satisfied with your purchase from Snail Works. If for any reason you are not satisfied, we accept returns within 10 days of the date of purchase.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns must also include all accessories and documentation that came with the product.
To initiate a return, please email us at alex@snailworks.us with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to return the item. The return shipping cost is the responsibility of the buyer, and the item should be shipped using a trackable shipping service to ensure its safe return.
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, we will issue a refund to your original payment method. Please note that shipping costs are non-refundable.
If you receive a defective or damaged item, please contact us immediately with a description and photo of the issue. We will provide you with instructions on how to return the item and will issue a replacement or refund once we receive the defective or damaged item.
We reserve the right to refuse returns that do not meet our return policy requirements.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns must also include all accessories and documentation that came with the product.
To initiate a return, please email us at alex@snailworks.us with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to return the item. The return shipping cost is the responsibility of the buyer, and the item should be shipped using a trackable shipping service to ensure its safe return.
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, we will issue a refund to your original payment method. Please note that shipping costs are non-refundable.
If you receive a defective or damaged item, please contact us immediately with a description and photo of the issue. We will provide you with instructions on how to return the item and will issue a replacement or refund once we receive the defective or damaged item.
We reserve the right to refuse returns that do not meet our return policy requirements.
